Privacy Policy

This Privacy Policy explains how PropLync Limited ("PropLync", "we", "us", or "our") collects, uses, shares, and protects personal data when you access or use our website, applications, and related services (collectively, the "Services").

This policy applies globally. Depending on your location, additional rights and protections may apply as described below.

1. Who We Are (Data Controller)

PropLync Limited

Address: Zakynthou 34, Larnaca 6018, Cyprus

Email: info@proplync.com

PropLync Limited is the data controller responsible for your personal data. Where required by applicable law, PropLync will appoint a Data Protection Officer and publish the relevant contact details on this page.

2. Scope of This Policy

This Privacy Policy applies to users who browse our platform, create accounts, view listings, evaluate professional profiles, submit inquiries or intent signals, or otherwise use our Services.

3. Personal Data We Collect

We may collect the following categories of personal data:

• Identity and contact data (name, email address, phone number).
• Account and profile information.
• Property discovery preferences and on-site interaction data (such as views and saves).
• Communications and support inquiries.
• Technical and usage data (IP address, device type, browser, pages visited).
• Cookies and similar technologies.

4. How We Collect Data

We collect data:

• Directly from you when you register, submit forms, or communicate with us.
• Automatically through cookies and analytics tools. (Not applicable)
• From third-party authentication providers when you choose to sign in using such services.

5. Legal Bases for Processing (GDPR / UK GDPR)

We process personal data on the following legal bases:

• Performance of a contract (e.g. account creation, responding to inquiries)
• Legitimate interests, including platform security, fraud prevention, service reliability, and aggregated, anonymized analytics used to improve platform performance.
• Consent (marketing communications and non-essential cookies, where required by law)
• Legal obligations.

6.How We Use Your Data

We use personal data to:

• Operate and maintain the platform.
• Facilitate discovery of properties and professionals.
• Manage user accounts and communications.
• Provide customer support.
• Ensure platform security and prevent fraud.
• Send marketing communications where consent has been given.

7. Data Sharing

We may share personal data with:

• Service providers acting as data processors (hosting, analytics, communication tools).
• Real estate professionals only when you choose to share your information by submitting an inquiry, after which further communication occurs off-platform.
• Legal or regulatory authorities where required by law.

We do not sell personal data.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms are applied.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specific retention criteria include:

• Account and profile data: retained for the duration of the active account and for up to 24 months following account deactivation.
• Inquiry and communication data: retained for up to 5 years to manage potential disputes, claims, and compliance obligations.
• Technical and usage logs: retained for up to 24 months for security monitoring and system integrity.
• Marketing data: retained until consent is withdrawn.
• Legal and regulatory records: retained for 7 years or as otherwise required by applicable tax and commercial laws.

10.Your Rights

Depending on your location, you may have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

EU and Cyprus users may lodge complaints with the Cyprus Data Protection Commissioner.

UK users may lodge complaints with the Information Commissioner's Office (ICO).

UAE users may exercise rights available under the UAE Federal Data Protection Law. For users in the UAE, additional information regarding data processing and local rights-exercise procedures may be provided upon request.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enable core functionality, analyze usage, and improve performance. Non-essential cookies are used only where consent has been provided. You may manage cookie preferences through your browser settings or available site controls. Disabling certain cookies may affect site functionality.

12. Security

We implement technical and organizational measures including HTTPS encryption, access controls, monitoring, and regular security updates to protect personal data. No method of transmission or storage is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.